Work and Payments Procedures

Brandon Services is committed to providing a high level of customer satisfaction for all work that we complete, whether it be for Brandon Electrical, Brandon Air Conditioning or Brandon Hot Water.

To instil confidence amongst our customers with regards to our work processes and payment information, we have provided details below to ensure maximum transparency.

Warranty Details

Each department offers a 12 month warranty for all labour components of work that has been completed, to ensure maximum peace of mind. If you find any faults or issues with the products that have been installed, please contact the product provider to discover their individual warranty on the parts, unless otherwise discussed with Brandon Services. If you are unsure who that is, feel free to contact our office, who will be more than happy to assist.

Invoice Payment

In an effort to make your invoice payment options easier, Brandon Services have teamed up with eWay to provide you with a quick, simple payment options. Aside from the usual EFT transfer, cash or cheque deposit, you can now either pay online using the PDF invoice that was emailed to you, or over the phone. Any card details that you provide are not stored in any way by Brandon Services, so you do not need to be concerned about your security. All invoices provided using the eWay system are in Australian dollars and are exclusive on GST.

Customer Privacy

We at Brandon Services understand the concerns you may have in regards to the personal information that you provide to us. All information is stored in a secure location, and is not given out to third parties unless we have requested your permission first.

Any Concerns?

If you have any concerns or complaints about the service that our technicians have provided, please contact our office to let us know. We will work through your concerns to arrive at an acceptable solution.